What happens if I run out of data?

We'll text you when your data balance is running low. There are two ways you can grab more data. If you run out data and choose not to top up, you won't have access to mobile data until the end of your current billing cycle.

Buy a one-off 3GB for $12.50 (incl. GST)

1. Log in to your Self Care Portal
2. Hover over Mobile, and click Active Mobile Services > View next to the service you'd like to update
3. Click Purchase Addon
4. Next to "3GB Data Top up (Once)", click + Activate > Yes
   
   

The data will be applied immediately, and you can track it in your Self Care Portal, or by dialing *159# from your phone. Unused add-on data is forfeited at the end of the current billing period, the data will not be added to your data bank.

Set up your account to auto top-up

If you're running out of data often, you may want to consider changing your plan to one with a higher allowance, or setting your account to auto top-up. With auto-top up, we will add 3GB for $12.50 (incl. GST) every time you run out of data, at a maximum of 5 topups per month. To set your account to auto-top up, follow these steps:

1. Log in to your Self Care Portal
2. Hover over Mobile, and click Active Mobile Services > View next to the service you'd like to update
3. Click Purchase Addon
4. Next to "15GB Data Top up (Monthly)", click + Activate > Yes

Helpful article: How do I check my mobile data balance?