Knowledge base

Good Mobile (4)

Do-good mobile plans for personal use.

Mobile plans & features (5)

• Can I keep my mobile number?
• What mobile plans do you have?
• Do you sell mobile phones?

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Mobile sign up & activation (12)

• Are there any upfront costs for your mobile plans?
• How to activate my Goodtel SIM with my existing number
• How to activate my Goodtel SIM with a brand new number

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International mobile add-ons (4)

• What are my international roaming options?
• What countries can I use your international roaming pack in?
• How do I purchase an International roaming pack?

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Managing my mobile plan (7)

• How do I check my mobile data balance?
• How do I change my mobile plan?
• What happens if I run out of data?

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Good nbn™ (4)

nbn™ that contributes to a better world.

Getting started with nbn™ (12)

• Why should I switch to Goodtel for nbnᵀᴹ?
• Can I use my existing modem, or do I need a new one?
• What is the difference between the modems Goodtel sell?

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Getting your nbn™ activated (4)

• How do I configure my BYO modem?
• How long does it take to switch to Goodtel nbnᵀᴹ
• How long will my modem take to arrive?

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Managing your nbn™ service (6)

• Can I change my nbnᵀᴹ plan?
• I'm moving house - what do I need to do?
• Do I get a static IP address with my nbnᵀᴹ?

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nbn™ connection troubleshooting (2)

• Why is my nbn™ running slowly?
• Modem Configuration guide for TP-LINK VR400

Good Mobile Broadband (1)

Really good data-only SIMs for internet on the go.

All about Mobile Broadband (5)

• What mobile broadband plans do you have?
• How to activate your mobile broadband SIM
• What is mobile broadband?

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Hosted Voice (1)

Setup, modem compatibility and troubleshooting for your Goodtel phone line, including the move to the new network.

Hosted Voice Migrations (2)

• Your phone line is moving: what you need to know
• Your Modem Guide: Setting Up Your Phone Line

Goodtel for your business (2)

Business grade telco products.

Getting started with Goodtel for your business (7)

• What is Cloud PBX?
• What business services do you provide?
• What is nbn™ enterprise ethernet?

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How to use your business phone handset (2)

• How to set up your T53W when it arrives
• More about the T53W handset features

Managing my account (1)

Including billing, account updates & service updates

Bills & payments (7)

• What payment methods do you accept?
• I need help with my first nbnᵀᴹ bill
• I need help with my first mobile bill

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More about Goodtel (3)

A better world needs a Goodtel.

Good causes (6)

• Who are Goodtel's Good Causes?
• How do I know you actually give 50% of your profits to charities?
• How can I help Goodtel provide additional support to its charity partners?

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Good deals (2)

• Refer a friend to Goodtel and both get $20 off your next bill
• Bundle your nbnTM and mobile and save!

Good to know (4)

• Is Goodtel Australian owned?
• How can I contact Goodtel?
• How do I cancel my Goodtel service?

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Make a Complaint (1)

Not happy with something? Tell us and we'll work to make it right.

What is your complaints handling policy? (1)

• What is your Complaint Handling Policy?