When you are signing up, you'll need to let us know whether you're current provider is pre-paid or post-paid.
If it's pre-paid, we'll ask you for the date of birth associated with the number. If it's post-paid, we'll ask for the account number. These details will need to be an exact match with what your current provider has on record, otherwise the switch will fail.
As another layer to protect your security, during SIM activation, we'll send a verification text message to your current SIM card.
Not sure if your current plan is post-paid or pre-paid?
With post-paid, you receive a bill (generally at the end of the month) to pay for the services you've used. With pre-paid, you pay for your inclusions before you use them
Alternatively, if you have a chat with Goodie bot (on the bottom right hand corner of all web pages, he's got a guide of all major providers and their plan type).
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